Why can't we all reap the benefits?

Customer Service Article

I found this article a few minutes ago about individual complaints that have been made by consumers in regards to poor customer service by major corporations. Rather than these individual consumers contacting the companies directly, they decided to submit their complaints via cyberspace on websites, blogs, etc. It seems that some major corporations are monitoring these sites and have even responded immediately to these complaints in order to improve their image. Specifically, a Comcast customer submitted a complaint on a well known blog and a Comcast technician was out to his home in 24 hours! I can't even count how many times I've had to call Comcast for some reason and I don't get see a technician for at least a week and it's usually between the hours of 8am and 5pm! And I'm sure that everyone has been there before...

So I guess my rant today is that, why don't these corporations just improve their customer service overall so that ALL of their customers can be satisfied rather than a VERY small percentage? Call me crazy, but wouldn't that make sense?

However, since there have been results with this process, I suppose I should follow suit and submit my own complaint...maybe someone from Comcast will read my blog. I'd really like to know why I only have, at most, 7 days to pay my Comcast bill. For instance my most recent bill. I received it on 7/5 and it's due on 7/11...that's 6 days! What's the deal? That bugs me every month. Does anyone know why that is? Please leave me a comment if you have the answer.